Speaking on the company’s achievement on the world stage, Group Chief Customer Officer of Dialog Axiata PLC, Sandra De Zoysa said, “We are both honoured and humbled by this global accolade by TM Forum. Digitally transforming our customer service channels has empowered our customers to choose how and when they interact with Dialog giving them total control and flexibility. I would like to thank our customers for placing their trust in us and supporting us throughout this journey of Accelerated Digital Transformation”

“We’re delighted that TM Forum recognized our efforts to empower operators, deliver new digital services and, and create greater customer satisfaction,” said Namal Jayathilake, Vice President – Engineering and Emerging Technology, ADL. “Our technology enabled Dialog Axiata to become a leader in digital customer experience by automating 80% of processes. We are especially grateful to Dialog Axiata for their continued support and collaboration to provide the very best digital services to their customers.”

 “We’re delighted that our Digital Transformation Product Suite for Telcos has been recognised alongside global leaders in the IT space. The transformational business outcomes demonstrated by Dialog through its end to end Process Digitisation bears testimony to the power of digitisation in delivering enhanced customer experience alongside enhanced productivity” added Thushera Kawdawatte, CEO of Axiata Digital Labs.

TM Forum is the global telecommunications association of service providers and their respective suppliers in the industry and has a membership of 850 companies from 180 countries. The global telecommunications industry generates over two trillion in revenue and has a customer base that exceeds 5 billion subscribers.