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Blogs

Diving into Docker: Understanding the World of Containers

By Sewvandi Wickramasinghe The virtual machine has long been the standard for cloud infrastructure because of its many benefits. What if there was a more lightweight, cost-effective, and scalable option for a virtual machine? Docker 🐳 is just like that. What is a Virtual Machine? A virtual machine is a system…
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Unlocking the Power of AI: Transforming IT Service Management for the Future

By Gayashan Gamlath Artificial Intelligence (AI) has swiftly become a game-changer in many industries, and its influence on IT Service Management (ITSM) is groundbreaking. As companies aim to boost productivity, elevate service standards, and keep up with technological advancements, incorporating AI into ITSM is no longer just beneficial — it’s…
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Stepping into Design Thinking

By Sewvandi Wickramasinghe What is Design Thinking? Design Thinking is a continuous process in which we try to understand the user, keep an open mind, and reframe issues in order to come up with new methods and answers that may not be obvious at first. Design thinking is human-centered, which means…
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Power of Self-Growth for Professional Success

By Deshani Wickremasinghe In today’s fast-paced professional environment, the concept of growth is multifaceted, encompassing both work growth and self-growth. Each of these areas is crucial for a fulfilling career and a balanced life. This article delves into these two dimensions of growth, offering insights into how they intertwine and…
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Understanding Customer Satisfaction Survey (CSAT)

By Asanjay Fernando In the competitive landscape of today’s business world, understanding and measuring customer satisfaction is crucial for the long-term success of any organization. Customer Satisfaction (CSAT) is a metric that helps businesses gauge the level of satisfaction among their customers regarding the products or services they offer. By…
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Unleashing Your Writing Potential: The Art of Writing

By Mohamed Afzal Throughout the annals of human civilization, communication has been facilitated by a myriad of methodologies, among which writing stands as one of the most ancient and enduring. The art of conveying thoughts, ideas, and narratives through the written word is not only efficient but also possesses a…
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The Significance of Accessibility in Web Design for Visually Impaired Users

By Sewvandi Wickramasinghe Have you considered the importance of online accessibility and making your website inviting to all visitors, including those with disabilities or visual impairments? From the perspective of visually impaired users, Web Accessibility, also known as “Web A11y” (where “A11y” is a numeronym for “Accessibility”), necessitates creating and…
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Disrupt or Be Disrupted: The Imperative of Digital Transformation

By Nirosh Liyanawaduge In recent years, the digital revolution has picked up pace, and almost every aspect of life has been touched by it. Especially in the telecommunications industry, from the proliferation of 5G networks to the emergence of cutting-edge middleware solutions, the digital revolution has permeated every aspect of…
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SQL for Business Analysts

By Nirma De Silva As a Business Analyst, you might have the idea instilled in your mind that SQL is only for developers but not your cup of tea. Nevertheless, SQL has become an essential skill to master, for enhancing data analysis skills, to sustain the transformation of business requirements…
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