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Digitization of Processes Based on TMF ETOM Framework

Standardizing Business Processes for Telcos 

Overview

Understanding the value of standardization of processes to run efficient and agile digital enterprises, we at ADL have built a service using TM Forum Enhanced Telecom Operations Map (ETOM) to digitize the processes in your telco organization. ETOM is a framework defined by pioneers in the telco industry, to provide a comprehensive, industry-agreed, multi-layered view of the key business by providing a common language for use across departments, systems, partners and suppliers. By utilizing our digitization service, you would be able to achieve high levels of efficiency and reduce cost and risk of system implementation, integration and procurement. 

Why do clients choose ADL?

  • Process digitization experience : ADL has successfully performed ETOM based digitizations in many organizations with an exceptional success rate gaining a CSAT score of 4.8 throughout all the projects.
  • Tried and tested frameworks : We skilfully leverage the tried and tested TM Forum ETOM Framework in our exclusive product suite, Axonect to provide the ultimate experience for our customers.
  • Familiarity with ETOM : We familiarize ourselves with different process areas of the ETOM framework such as strategy, infrastructure, product, customer, operations, and enterprise management.
  • Exploring new tech avenues : We, at ADL continuously explore technologies such as automation, AI, machine learning, and analytics to streamline and enhance identified processes as part of our expertise.
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Streamline your business processes with us.

ADL aspires to be a leader in business transformation and help your organizations to thrive and lead in the competitive landscape. 

Process Mapping

We map out your existing business processes using the ETOM framework, identifying manual or inefficient steps that can be improved through digitization.

Pilot Implementations

We conduct pilot implementations of digitized processes to identify and address any issues before full-scale deployment, ensuring scalability to accommodate future growth and changes in business requirements.

Change Management Strategies

In a telco to techco transition, we help you to implement change management strategies to address the cultural shift by training stakeholders on the new digital processes to help them maximize the benefits within a shorter time frame.

Feedback Loops

Recognizing the importance of establishing mechanisms for continuous monitoring, evaluation, and improvement of digital processes, we employ feedback loops, performance metrics, and agility to adapt to evolving business needs.

Dedicated Product Lifecycle Support

We have a dedicated team to help with product lifecycle management which significantly reduces Time to Market by proficiently handling your product catalog configuration, testing, and go-live processes.
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Reach the next level in your telco journey

With our Axonect product suite with cutting-edge products to cover the whole spectrum of business transformation, you can find unparalleled success in the realm of the competitive landscape.

Faster Time-to-Market

With Axonect Enterprise Enabler at the core of our services, we help you to reduce costs and Time to Market (TTM), championing the governance and security of large-scale digital transformation initiatives.

Retain the ROI of Your Investments

We help our customers identify specific processes within these areas that require digitization to receive maximum value for their investment.

VIP and High-Net-Worth Customer Management

We help you to provide tailored experiences for your VIP and High-Net-Worth customer by identifying and supporting special services for VIPs and high-net-worth individuals.

OSS and BSS Integration

We ensure seamless integration with Operational Support Systems (OSS) and Business Support Systems (BSS) to create end-to-end digital workflows.

APIM for Ultimate Interoperability

We implement Application Programming Interfaces (APIs) in our services to facilitate interoperability between different systems and enable smooth data exchange between them.

Secured with Global Standards

We ensure the digitized processes comply with industry regulations and security standards, and we also implement security measures to protect sensitive data and prevent unauthorized access.
Find out what ADL can do for you on Digitization Based on TMF ETOM Framework
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ADL provides telco focused digital IT services and solutions that enable individuals, enterprises, and communities the world over.

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